Refund Policy

Last updated: 21 May 2026

This Refund Policy describes when and how SwaggersClub LLP, operator of mytriplama.com, will issue refunds for cancelled or interrupted bookings. Read together with our Cancellation Policy and Terms of Service.

1. When refunds apply. You may be eligible for a refund when:

• You cancel a confirmed booking within the time slabs in our Cancellation Policy.
• We cancel or materially change a confirmed booking and you decline the offered alternative or credit.
• A supplier cancels their service and the amount we receive from them is recoverable.

2. How refunds are calculated. Refundable amount = total booking value − applicable cancellation charge (per Cancellation Policy) − non-recoverable supplier charges − transaction/payment-gateway fees actually incurred. The following are typically non-refundable:

• Visa fees and visa-processing service charges, once application has been submitted.
• Airline ticket charges after issuance, unless airline refund rules permit otherwise.
• Booking deposits explicitly described as non-refundable at the time of booking (e.g. fixed-group departures, peak-date inventory).
• Insurance premiums (subject to the insurer's own rules).
• Convenience fees and payment-gateway charges already absorbed by us.

3. Mode of refund. Refunds are issued to the original payment instrument. For Razorpay payments, the refund returns to the same card / UPI / netbanking account used for the original transaction. We cannot refund to a different account.

4. Timeline. We initiate refund requests within 7 working days of receiving a complete cancellation request. Once initiated, the refund typically reaches your bank account within 5–10 working days, depending on your bank and payment method. Total time from cancellation request to bank credit is normally within 14 working days.

5. Force majeure. Where a trip is cancelled or interrupted due to force majeure (see Terms of Service, section 10), we will refund all amounts recoverable from suppliers. Non-recoverable amounts will not be refunded in cash, but we will offer a reasonable credit (valid for 12 months) at our discretion.

6. No-show and interruption.

• No-show: if you fail to arrive at a confirmed service (hotel, flight, departure point) without advance notice, no refund will be made for that service or any consequent unused portion.
• Voluntary interruption: if you choose to end the trip early after it has begun, no refund will be made for unused services.
• Involuntary interruption (medical emergency, etc.): we will help you claim from your travel insurer; refunds from suppliers, if any, will be passed through to you net of cancellation charges.

7. Disputes. If you believe a refund has not been processed correctly, write to hello@mytriplama.com within 30 days of the original refund initiation. We will investigate and respond within 15 days.